Refund policy

Last updated: October 11, 2026

At RUBI ARTE, every creation is carefully handled and undergoes multiple levels of quality checks before dispatch. Each product is securely packed with protective packaging to ensure it reaches you in the best possible condition.

Please Choose Carefully

We encourage you to review the product details, dimensions, size, materials and finish carefully before placing your order. As our products are handcrafted and thoughtfully prepared, all purchases are final and non-returnable, except in the event of a product being received damaged.

Damaged Products & Refunds

In the unlikely event that your order arrives damaged, please write to our customer care team at support@rubiarte.com within 2 days/48 hours of the order being marked as delivered.

Please share the following details to help us assess the issue:

- A clear unboxing video showing the outer packaging, inner packaging and product.
- Clear photographs of the packaging and the damaged product, highlighting the issue.
- Your order number and a brief description of the damage.

Once we review the submitted photographs and video, our team will guide you through the next steps for initiating the return. Upon receipt of the returned product, we will examine the reported damage. If the damage is verified, a refund for the product cost paid will be processed.

Please note that any additional shipping charges paid by the customer are non-refundable. Refunds, where approved, will cover only the product cost charged for the damaged item.

Damage claims reported after the 2 days/48-hour window may not be eligible for consideration.

Exchange Policy

Currently, RUBI ARTE does not offer exchanges on any products.

We take pride in the craftsmanship and care behind every creation and appreciate your understanding of our policies."