Terms of service

Welcome to Rubi Arte

Thank you for visiting Rubi Arte. By accessing our website, browsing our collections, or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our website.

At Rubi Arte, we celebrate India's rich artistic heritage through thoughtfully designed home décor, candles, and gifting collections.

1. General Information

This website is operated by Rubi Arte. Throughout the website, the terms "we," "us," and "our" refer to Rubi Arte.

By visiting our website or purchasing from us, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

We reserve the right to update, modify, or replace any part of these terms at any time. Changes will be effective once published on our website.

2. Products & Descriptions

Rubi Arte offers a curated selection of decorative candles, Meenakari products, traditional Urlis, handcrafted home décor, and gifting accessories.

We strive to display accurate product descriptions, images, dimensions, and specifications.
Due to differences in screen settings, actual product colours may vary slightly from those displayed online.
Handcrafted products may feature minor variations in patterns, textures, colours, or finishes. These characteristics reflect the uniqueness of artisanal craftsmanship.
Product availability is subject to stock and may change without prior notice.

3. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.

Prices are subject to change without prior notice.
Applicable taxes and shipping charges, if any, will be displayed during checkout.
We accept payments through the payment methods available on our website.
Orders will be processed only after successful payment confirmation, except where an alternative payment option is offered.

We reserve the right to correct pricing errors and cancel affected orders, with applicable refunds for payments already received.

4. Orders & Confirmation

Once an order is placed successfully, customers will receive an order confirmation through the contact details provided during checkout.

Order confirmation does not guarantee acceptance if a product becomes unavailable or an error is identified.
We reserve the right to cancel or refuse orders in cases of suspected fraud, incorrect pricing, or product unavailability.
Customers are responsible for providing accurate shipping addresses, contact numbers, and other required information.

If an order is cancelled after payment, an applicable refund will be processed to the original payment method.

5. Shipping & Delivery

We aim to process and dispatch orders within the timelines communicated on our website.

Delivery timelines may vary depending on the destination, product availability, and courier services.
Estimated delivery dates are indicative and not guaranteed.
Delays caused by weather conditions, courier disruptions, public holidays, or other circumstances beyond our control may occur.
Customers should provide complete and accurate delivery information to avoid shipping issues.

For detailed information, please refer to our Shipping Policy.

6. Returns, Replacements & Refunds

We take great care in packaging our products to ensure they reach you safely.

Returns, replacements, and refunds are governed by our separately published Return & Refund Policy.

If you receive a damaged, defective, or incorrect product, please contact our customer support team with your order details and relevant photographs.

Any applicable return or refund will be assessed according to our published policy and applicable consumer protection laws.

7. Product Care & Safety

Our products are designed to enhance your living spaces. Proper handling and care are essential.

For candles:

Never leave a burning candle unattended.
Keep candles away from children, pets, and flammable materials.
Place candles on stable, heat-resistant surfaces.
Follow any safety instructions provided with the product.

For decorative products:

Handle delicate, painted, and handcrafted items carefully.
Clean using appropriate methods recommended for the product.
Avoid harsh chemicals or abrasive materials that may damage decorative finishes.
Use products only for their intended purposes.

Rubi Arte is not responsible for damage caused by improper use, subject to applicable law.

8. Intellectual Property

All website content, including product photographs, logos, branding, graphics, designs, written content, and other creative materials, is owned by Rubi Arte or used with appropriate permission.

Unauthorised copying, reproduction, modification, distribution, or commercial use of our content is prohibited without prior written permission.

9. Website Usage

By using our website, you agree not to:

Engage in fraudulent or unlawful activities.
Attempt to gain unauthorised access to our website or systems.
Upload malicious software or interfere with website functionality.
Misuse website content, images, or intellectual property.
Provide false or misleading information during transactions.

We reserve the right to restrict access to users who violate these conditions.

10. Third-Party Services

Our website may use third-party services, including payment gateways, shipping providers, analytics tools, and e-commerce technology platforms.

These services may operate under their own terms and privacy policies. Rubi Arte is not responsible for the independent practices of third-party providers, except as required by applicable law.

11. Limitation of Liability

We make reasonable efforts to ensure that our website and product information are accurate and reliable.

To the extent permitted by applicable law, Rubi Arte shall not be liable for indirect or consequential losses arising from website interruptions, misuse of products, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions limits or excludes any rights or remedies available to customers under applicable consumer protection laws.

12. Privacy & Data Protection

We value your privacy and are committed to handling personal information responsibly.

Information collected during browsing, checkout, and order fulfilment will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please refer to our Privacy Policy for more information about how we collect, use, store, and protect personal information.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website or purchase of our products shall be subject to applicable Indian laws and the jurisdiction of competent courts, without affecting customers' statutory rights.