Shipping policy

At RUBI ARTE, we believe every beautiful creation deserves to reach your doorstep with care. We strive to provide a smooth, reliable, and timely delivery experience for all our customers across India.

1. Shipping & Delivery Timelines

We aim to deliver your favourite handcrafted décor and candles as quickly and safely as possible.

Delhi NCR

Estimated Delivery: Within 72 Hours (Post Shipping)

Rest of India

Estimated Delivery: 7–9 Business Days (Post Shipping)

Delivery timelines are calculated from the date of dispatch and may vary depending on your location, product availability, and courier operations.

2. Order Processing

All orders are carefully checked and securely packed before dispatch to ensure your products arrive in excellent condition.

Orders placed on Sundays or public holidays may require additional processing time.

3. Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Shipping fees may vary based on delivery location, order value, and available promotional offers.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through your registered email address or mobile number, wherever tracking is available.

You can use these details to monitor your shipment's progress.

5. Delivery Delays

While we make every effort to deliver orders within the estimated timelines, occasional delays may occur due to:

Weather conditions or natural disruptions
Courier or logistics delays
Public holidays
Remote delivery locations
Unforeseen operational circumstances

We appreciate your patience and understanding in such situations.

6. Return & Damage Policy

At RUBI ARTE, every creation is carefully handled and undergoes multiple levels of quality checks before dispatch. Each product is securely packed with protective packaging to ensure it reaches you in the best possible condition.

Please Choose Carefully

We encourage you to review the product details, dimensions, size, materials and finish carefully before placing your order.

As our products are handcrafted and thoughtfully prepared, all purchases are final, and products are non-returnable and non-refundable, except in the event of a product being received damaged, subject to applicable law.

Reporting Damaged Products

In the unlikely event that your order arrives damaged, please notify us within 2 days (48 hours) of the order being marked as delivered.

To help us assess the issue, please share:

A clear, continuous unboxing video showing the outer packaging, inner packaging and product.
Clear photographs of the packaging and the damaged product, highlighting the issue.
Your order number and a brief description of the damage.

Requests received after the 48-hour reporting window may not be eligible for consideration, subject to applicable consumer protection laws.

Once the damage has been reviewed and verified, our team will contact you regarding the appropriate resolution.

At RUBI ARTE, we take pride in the craftsmanship and care behind every creation and are committed to delivering a thoughtful experience with every order.